1. PARTIES AND AGREEMENT
1.1. The offeror of the games, Kopikas Entertainment OÜ, company identification number: 14045680, address: Suur-Patarei tn 13, Tallinn, 10415, Estonia, e-mail address: [email protected] (Operator) is a business entity, operating the slots.io site in Estonia (Website). E-mail address of the Operator is [email protected]
1.2. The Operator offers services under the license for organising online gambling for an unspecified term from Estonian Tax and Customs Board, license number: HKT000031, from 1st of November 2016.
1.3. The Customer (or You) is a private person of at least 21 years of age, or of the legal age allowed to gamble in the respective jurisdiction, whichever is lower, who is registered and accepted as a gaming customer of the Operator. In order to use the gaming service provided by the Operator, it is required that the customer has deposited funds into the Operator’s bank account.
1.4. The games offered by the Operator are games of chance: Casino, Live Casino, Jackpot Games and other games as may from time to time become available on the Website.
1.5. Member Account on the Website is intended for administration of the Customer’s gaming expenses, for refunding and payment of wins by the Operator. The Member Account may only be used to participate in the Gaming Service. The Operator reserves the right to limit payments into the Member Account at any time for security reasons.
2. MEMBER ACCOUNT
2.1. The method available for deposits, withdrawals and registration of Member Accounts on the Website shall be done via Trustly verification system. You must verify your identity using electronic-issued IDs (ID Card, Smart ID, Mobile ID, eID issued by credit or payment or other regulated institutions, etc.) to be able to play on the Website. The deposit shall be made by the customer only from personal bank account belonging to the same customer and to your personal account on the Website (Member Account). The Operator will open the Member Account automatically upon receiving the deposit in case the customer complies with the Terms & Conditions. Deposits are only allowed for playing games on the Website.
2.2. You hereby represent and warrant that:
2.3. You are responsible at all times for ensuring the legality of using or registering for the service of the Operator in the country or region where you are located. If the Customer is in a country, where remote gambling is forbidden, then the Customer is not allowed to use the services of the Operator.
2.4. The Operator may request additional identification documents at any time, e.g. a copy of an identification document or a document serving as a proof of address.
2.5. Your Member Account may be blocked or closed if You do not provide requested additional information or documents or if such information or any of such documents you supply are found to be false, misleading, incomplete or are of poor quality.
2.6. The Customer gives his/her permission for the registration, processing and saving his/her personal data in Operator’s online customer register.
2.7. The Operator shall treat and process all personal data and documents in accordance with valid law and requirements related to licenses.
2.8. The Operator reserves the right to limit payments into Member Account at any time for security reasons or for other grounds on the basis of the law.
2.9. The Operator shall not issue any certificates or receipts regarding individual entries onto the Member Account. The entries shall be entered electronically in the gaming service.
2.10. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Operator is not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
2.11. The Operator shall not provide the details of your Member Account via Live Chat.
3.1. You may participate in games only if you have sufficient funds on your Member Account for such participation.
3.2. All information regarding different deposit options can be found within the Deposit page on the website. Deposits can be made only in euros. Minimum deposit amount is 20 (twenty) euros.
3.3. You are responsible for all expenses that the bank may possibly debit for the payments made regarding the Operator’s bank account or for the credit transfers made between the accounts of the Operator, other external transaction providers and the customer.
3.4. The Operator will carry out additional verification procedures and the identification of the customer will be checked for any deposit/withdrawal or number of deposits/withdrawals which cumulatively amount to or exceed the equivalent of 2,000 EUR during one month and reserves the right to carry such verification procedures in case of lower deposits/withdrawals.
3.5. The Operator is not responsible for any additional fees that may be incurred in connection with deposits made in a currency other than the currency of the player's account. Conversion fees and currency exchange fees may apply.
3.6. The Operator is obligated to check all transactions to prevent money laundering and terrorist financing.
3.7. Funds deposited by the Customer are accountable funds and the Operator shall keep customer’s funds separate from its own funds.
3.8. The Operator shall not pay any interest on funds transferred into the Operator’s bank account by the Customer.
4.1. Deposit bonuses, free bets, risk free bets, free spins and any other bonuses can only be received and wagered once per person/account, family, household, address, e-mail address, credit card number, device, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). Offers which are directed at new customers (for instance slots boost campaigns or some of the above-mentioned bonus types) are counted as welcome offers. Welcome offers can only be used once per person/account, family, household, address, e-mail address, credit card number, device, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). The Operator reserves the right to close your Member Account and confiscate any existing funds if evidence of abuse/fraud is found.
5.1. Winnings shall be visible on your Member Account automatically.
5.2. All information regarding different withdrawal options from Member Account to the personal bank account can be found under the withdrawals page on the Website.
5.3. Withdrawals from your Member Account are made using the same payment method as was used for the deposit and to the same personal bank account the deposit came from. Withdrawals to third parties’ bank accounts are not allowed. The Operator reserves the right to ask additional documents from the customer to verify the bank account belongs to the customer.
5.4. Before confirming the payout, the Operator has the right to demand a one-time wagering from the player in the amount equal to the player's previous deposit(s).
5.5. The Operator shall check all transactions to prevent money laundering and terrorist financing, certain delays can happen due to these checks.
5.6. The Operator shall send the withdrawal request to the bank within 48 hours of receiving the withdrawal request from the customer.
5.7. The Operator is not responsible for any damages that may occur due to payment delays or other delays due to these checks.
5.8. The Operator is not responsible for extra fees which may arise in connection with using the services of credit and financial institutions.
5.9. Winnings cannot be exchanged or cashed in for another prize.
5.10. Customers requiring information on tax or legal issues are recommended to contact an advisor or the authorities in the country where the customer resides.
6.1. The Operator is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance for the gameplay. Refunds may be given solely at the discretion of the management.
6.2. The Operator shall not accept any liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
6.3. The Operator reserves the right to declare the gaming event of the customer void, should it become evident that, for example:
6.4. The following behaviour, amongst other things, is strictly forbidden in relation to the gaming service:
6.5. You are not entitled to funds or any other remaining rights that have been obtained through cheating or other breaches of the gaming rules or the Terms and Conditions of this agreement, criminal activities, manipulation of the gaming system, or by any other inappropriate means.
6.6. You hereby acknowledge and agree that in no event shall the Operator be liable for any direct or indirect damage, including but not limited to, delay, damages caused by unused opportunity of the gaming service, loss of profits, goodwill, licenses of data or other financial loss arising out of the use of gaming service.
6.7. The Operator exempts itself from any claims for damages relating to the gaming service’s access, function, quality, possible errors such as spelling errors, bugs and other factors relating to the gaming service.
6.8. The Operator shall not be liable for any damages whatsoever arising out of force majeure.
7. RESPONSIBLE GAMING
7.1. The Operator’s purpose is to provide entertainment. Our aim is to provide you with a safe, secure regulated environment. We expect our clients to use our services responsibly and in a reasonable manner.
7.2. You are not obligated to participate in any games. You enter the Website and participate in the games at your own risk. The Website and the games are provided without any warranty whatsoever, whether expressed or implied.
7.3. The Operator strictly follows the laws of the Republic of Estonia. We will not let you to use our services if you have a valid gambling prohibition. The Operator reserves the right to ask the Customer for any additional documents and close the customer’s Member Account if necessary.
7.4. You may, at your discretion, choose to exclude yourself from playing on the Website at any time. If you feel that you are struggling with your gambling levels, sometimes a short break away can assist you in gathering your thoughts and stop you making any rash gambling decision. To assist you with this function you can request one of the following exclusion periods by contacting our compliance team at [email protected] alternatively, if not responsible gambling-related, don’t hesitate to contact the support team at [email protected]
Possible limit periods are:
7.5. The operator kindly requests that you register your email address in your ‘profile’ before requesting an exclusion, to ensure a prompt response.
7.6. If after reviewing the self-exclusion options available, you decide that you would like a lifetime permanent member account closure, please state this in your request.
7.7. Once your request has been confirmed by the operator, the decision will not be revoked or reversed for any reason. On completion of your requested exclusion, your Member Account will automatically reopen. Lifetime permanent Member account closure will remain closed indefinitely. A member Account self-exclusion is only deemed active once confirmed by the Operator.
7.8. Alternatively, you may choose a session time limit or a loss limit over a rolling period.
7.9. The customer can set a time limit on their gaming account. By choosing a time limit for their play, the customer agrees to the following conditions:
The customer can choose the desired time limit from the following options:
7.10. The time limit selected by the player applies immediately after it is set, which is also indicated by the clock counting down the time until the end of the limit.
7.11. You may choose a loss limit over a rolling period. The loss limit shall mean net loss limit, meaning that the loss limit will be deducted from the deposit amount, taking into account possible winnings. Your casino loss limits start from the moment they are first set.
Possible loss limits:
7.12. The customer can reduce his loss limit at any time. The reduction of the loss limit shall take effect immediately. The customer may increase or remove his loss limit at any time, and these changes will take effect after 48 hours.
7.13. Depending on the Customer's country of residence, the Customer may also be able to set a limit on deposits to their player account.
7.14. You may close your Member Account at any time. You may freeze your Member Account for a time period. The Operator shall freeze the Member Account after receiving a written application from you. Should the action be executed more than three times per calendar year, the Operator may consider terminating your Member Account.
7.15. If the reason for closing the Member Account is damage caused by responsible gaming, the Customer is obliged to inform the Operator by sending a request for closure to the e-mail address [email protected] Once the customer's request has been approved by the Operator, this decision cannot be revoked or withdrawn under any circumstances. The player account game restriction is activated if confirmed by the Operator.
7.16. The Operator reserves the right to delete a passive Member Account which is not used for 12 months.
8. GENERAL TERMS
8.1. You shall always follow the applicable gaming rules for all games that are provided by the gaming service in addition to the Terms and Conditions of this Agreement. Any breach of the gaming rules or the Terms and Conditions of this Agreement will automatically mean that the gaming event is declared void and the Customer will forfeit their entitlement to any winnings from any such void games. The Operator reserves the right to declare games void at any time during the customer relationship as a result of the customer’s breach of the Terms and Conditions of this Agreement or of the rules.
8.2. If the customer discovers a bug, or any other error in the system, he/she must immediately log out from the gaming service. The customer may never profit from a bug or error in the gaming system. The customer is obligated to immediately inform the Operator after having detected a bug, forbidden behaviour, or any other error on, or in connection to, the gaming service.
8.3. The Operator reserves the right to declare the gaming event of the customer void, entirely or partly, should it become evident that, for example:
8.4. You must personally perform all actions with regard to the Member Account and all payments to the account shall be made solely for the benefit of the customer. Third parties may not be given access to the gaming service through the customer's Member Account.
8.5. The customer is not allowed to create more than one player account. If the Customer creates more than one account, the account (s) may be closed and the funds in the account may be confiscated by the operator.
9. LIVE CHAT RULES
9.1. As part of your use of the Website we may provide you with a live chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on the facility. Your use of the chat facility should be for recreational and socialising purposes.
9.2. We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:
9.3. Any suspicious chats will be reported to the competent authority.
9.4. Live Chat is used as a form of communication between us and you and should not be copied or shared with any forums, social media channels or third parties.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. The Operator’s trade name and logotype and all related trademarks, product and/or service names and slogans used for the gaming service are the property of the Operator and may not be used in any way without the prior written approval of the Operator. The customer’s use of the gaming service shall not be construed as granting any license or right to use any trademarks or names appearing on the Operator’s website or in connection with the gaming service without the prior written consent of the Operator or proper third party.
11. AMENDMENTS TO THE GAMING RULES OR TERMS AND CONDITIONS
11.1. The Operator shall make amendments to these Terms and Conditions at any time and without advanced notice.
11.2. If we make such amendments, we may take appropriate steps to bring such changes to your attention by email or placing a notice on the Website, but it shall be your sole responsibility to check for any amendments, updates and/or modifications.
12. BREACH OF AGREEMENT
12.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
13. RESOLVING COMPLAINTS
13.1. If you have a complaint to make regarding our services, you may contact our Customer Support via Live Chat or by email [email protected]
13.2. The Operator will endeavour to resolve the matter promptly.
13.3. The Operator shall investigate any claim assigned from Estonian Tax and Customs Board or clients, related to the conduct of an Operator-organized game or the conduct of a representative of the Operator related to a game organized by the Operator.
14.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
15. APPLICABLE LAW AND JURISDICTION
15.1. These Terms and Conditions are governed by the laws of the Republic of Estonia and the parties submit to the jurisdiction of the Harju County Court.
Last updated on: March 16th, 2021.